Command Caller

Now There's a Better Way To Get The Word Out

When your organization is in the middle of a crisis or an emergency, you need to communicate immediately, to important people including staff, public officials, and neighbors, preferably leveraging the speed of simultaneous multi-message capabilities,  Wouldn't it be an incredible improvement if you could rely on something other than a manual, very slow, "telephone tree" process? Now you can count on Command Caller™, a cost effective, easy-to-use, automated communications system that really comes to your rescue during any emergency.

With Command Caller™ on your side, you simply record a voice message, or type a text (email, fax) message, that details whatever information you need to communicate. The system then automatically makes simultaneous calls to a "real time generated" list of telephone numbers, relentlessly looking for the targeted message recipients at home, at work, on cell, etc., until it finds them.  Answer machines can be ignored, left the same message, or left a different message.  Command Caller™sends emails, sends faxes, sends pages, and sends messages to digital assistants (PDAs) or alphanumenuaric pagers. You can store all of the phone data in you Command Caller™ and it does all the phone and text notification for you.  The system can even join called message  recipients together, eliminating the usually long process of manual conference arrangements and hard scheduling of people's time, for immediate emergency conferencing that can make a real difference in the outcome of an emergency. For a more detailed overview of click here.

This Hands-Free System Doesn't Quit

The system retries busy signals, keeps calling when there is no answer at all, and doesn't give up until the job of contacting everyone is done. Command Caller™ frees you and your staff to deal with the crisis at hand while the system automatically dials and delivers your message.

Command Caller™ overcomes another important drawback in using the traditional telephone tree - no call reporting. The system gives you detailed reports including who was contacted and the time, date and status of all calls made. And like your list of targeted emergency contacts, all reports can be customized to include information that is important to you specifically.

Customize Your Command Caller™

Command Caller™ can be customized to meet your organization's unique requirements:

• The system can be delivered as a stand-alone system sitting behind your organization's firewall
  
  
• Access can be via a Web or MS Windows interface via an internal LAN/WAN or be accessed via the Worldwide Web
  
  
• Voice Technologies offers a "Service" business model where we host the solution off-site and the customer pays a monthly service charge
  
  
• Command Caller™ is ODBC compliant and can integrate with your existing contact database (Oracle, MS Access or SQL Server)

Command Mapper (Command Caller Integrated) - Highest Quality GIS

Command Mapper is an integrated GIS module to Command Caller. GIS functions include basic map tools (zooming, panning, etc), spatial queries (polygons, donuts, lines), attribute queries (selecting all phone numbers in a particular zip code) and feature identification (getting more information about spatial information in the database).

Command Mapper provides both Windows or Web based Command Caller User Interfaces with access to various data layers.  These include roads, parcels, assessment data, zoning information and other pertinent data layers. Many mapping functions are:

1. Zoom In, Zoom Out, Pan

Example: Zoom to a location in a state.

2. Turn off and on map layers

Example: Turn on a state "emergency services" and "roads" layer.

3. View attribute data associated with one or more phone numbers

Example: Show name, address, zip code and phone numbers in a particular area

4. Search Parcels by Zip Code, Address or Phone Number

Example: Select all phone numbers on "Main Street" and show associated data.

5. Select Phone Numbers by drawing a graphic

Example: Select all numbers within a polygon on the screen.

6. Select Phone Numbers by proximity to other map features

Example: Select all numbers within one mile of a point on the map.

7. Locate an address in the State

Example: Find an address on a map using the provided spatial data.

8. Measure distances on a map

Example: Measure the distance from an incident to a specific location.

9. Print the map

Example:  Create a printable version of the web map.

Ease Of Use

Command Caller™ consistently is praised for its ease of use. The graphical user interface allows for wizard-driven point and click creation of Call Groups and Scenarios. We offer personalized training and a personalized solution.

Maximize Your Command Caller™'s Capabilities

While we created Command Caller™ in response to our client's need for distributing critical information immediately in a crisis situation, people tell us it also helps them communicate important non-emergency news like holiday reminders, personnel changes, and special event updates quickly and effectively.

Command Caller™

• Delivers important news and information quickly, efficiently, and affordably.
  
  
• Saves time. Call the groups you select, when you want, even when you're not there.
  
  
• Saves money. No usage or monthly fees. Your news is delivered for the cost of a phone call ... and that's FREE for most local calls.
  
  
• Digitally records and plays messages in your voice. People hear you, not a computerized voice. Text-to-Speech synthetic voice is an option, however!
  
  
• Easy to use. Sending your message is simple, even for the first time user.
  
  
• Responds immediately. Remote access to start notification from any touch tone phone.

For information on how Voice Technologies can automate your government agency's functions and offer self-service to your citizens call 800-396-2111.